Battle of the Best Buy Idiots!
 

My hands are still shaking from anger. I purchased Life of Brain Blu Ray DVD 5.99 on sale. I take the disc out the dye and rings looked wrong. I Put it in anyways the disc didnt even make past the intro to DVD MEN before freezing.

Mind you , the nearest location for me is 32 miles. I decided to take it back.
I open the case show the guy Its defective. He looks at me then the disc says its a smudge, Uuuuh huh.. Now I m mad. I look at him and say ," Look I know the difference between a manufacture defect, A scratch, a smudge . "
His boss tells him to wipe it clean. Now I m furious! LOOK! Just because I m female you automatically assume I dont know a thing of DVDS or videos right!
I AM COLLEGE EDUCATED IN THIS FIELD . 10+ YRS I M ONE UP YOU ! NOW , I DIDNT TRAVEL 32 MILES WITH 5.99 DVD WHICH I WASTED IN MORE GAS TO GET HERE JUST TO BE TALK DOWN TO BY SOMEONE WHO DONT A THING ABOUT DVDS. SHALL I TELL YOU IN DETAIL HOW THESE LITTLE ROUND SHINY THINSG ARE MADE WHICH DYES ARE USED ! YOU PEOPLE OBVIOUSLY HAVE NO CLUE ABOUT YOUR PRODUCTS.

The manager say that comment was inappropriate [88]
I replied , which part ? About being educated , having experience or being one up on his lack of intellect.

: The manager is standing behind this employee supporting this??
The part being one up on him.
Oooooh I see. So it is okay for the employee to speak down to customer who he assumed knew nothing at all. I THINK NOT! RegardLESS of who comes in here of any sex and age. THE CUSTOMER IS ALWAYS RIGHT.

The manager replies," He has a protocol to follow. '
Uh huh , No again you assumed you had someone who was clueless in these subjects you would just say it s a smudge and send me on my way. I THINK NOT. YOU RE EMPLOYEE SPOKE OUT OF LINE TO ME, THE CUSTOMER. I WILL NOT BE TALK DOWN TO BY A CHILD!
, Here's my RECEIPT DO YOUR DAMN JOB AND PERFORM A SIMPLE EXCHANGE THAT I CAME TO DO TO BEGIN WITH .

" Well I m not going to argue with you mam."
What is it you think you ve been doing for the last 5 minutes?"

All you had to do was scan the receipt , swap out the defective disc for new one . How hard is it that?

The youngster came back with my replacement. He wouldnt even look at me.
Handed me the disc. No I m sorry , No I apology for the inconvenience this may have caused you . What made me angry was the MANAGER was defending this ??? Going right along with this kind of poor customer service.

Honestly ! I obviously was not there for cash exchange? [88] I wasted more in fuel than what i paid for the dvd . ( 2) You cant exchange dvds for cash rerturns anyway... So why would I travel 32 miles one way to make up a story that my dvd was bad :mad:

I am contacting the Corporate Office about this location .
What i really wanted to do was leap over the counter , grab him by the ears bash his face thusly about 15-20 times until much blood spew from his nose.

Yeah, he was ignoring you. So, for that, you should be pissed. I don't know about shaking mad ... did you have too much coffee? I'm just much calmer and cooler in these sorts of situations, very matter-of-fact.

That would be hilarious were it not for the fact that pressed discs don't use dye. :p

My response would have been along the lines of "being a dumbass also isn't appropriate, so I guess we're tied?" In general, I have zero respect for the dullard zombies that work at Best Buy. Same for Walmart. I avoid both stores as much as possible. Good employees happen at both, but are as rare as unicorns. I sometimes think they issue IQ tests to be hired, but the trick is that they only hire those that failed.

Zing!

Except when they're wrong. [88]

I'm envisioning a balding overweight grump following C3PO. :p

My reply? Amazon.com :cool:

It won't do any good. It'll just waste your time, and seemingly retain your over-the-top pissed-off state. I still think you had too much coffee. You're too wound.

Thusly? Alright, admit it, you learned that vocabulary from Sheldon, didn't you? [88]

LS [88] I know they were pressed. ( smart *** [88]) I figured the introductory course would of been enough to win the argument. No, no coffee . I was actually drinking green tea [;^)] I m normally very soft spoken , nice, diplomatic about situations. It takes a lot to make me that mad. He "Pressed" the right button made she hullk angry , SMASH LITTLE MAN THUSLY[88]

LOL!! I love you two! I don't understand all the techie-ness but I get such a kick out of your conversations like this! You brighten my day! Thanks!

(But cp32...I sincerely do feel your pain about this!)

He makes me laugh too lol.