Your link goes nowhere. I can assume you were linking to a re-print of today's CNN online story (which I edited into your post).
For starters, the information/story is old news, from early/mid 2005, and the article has a number of factual mistakes (such as stating USPS charges Netflix the full 39 cents First Class postage each way, which is incorrect, they use metered/bulk permit methods).
Years ago, Netflix set up an online business model to compete with Blockbuster's offline stores, which was the only way to rent at the time ($4 per disc, rent a few at a time, drive to get them, drive to take them back). Compared to offline renting, what you got was "unlimited" rentals, all done from your computer and the mailbox. At no time was that supposed to mean "unlimited, as in zero limitations" (refer to the episode of the Simpsons where Homer tries to force the issue on the "all you can" buffet). There are obviously policies in place that insure everybody has a fair experience and gets a ton of discs in the mail.
Everybody gets movies sent ASAP, but you may not get the "latest and greatest" movies (or most recent DVD releases) if everybody has it listed as #1 in their queue, and you're a heavy renter. They give priority to others who rent less. Some people have only a few "latest and greatest" movies in their queue, so they may not have anything sent for several days or weeks. Too bad. Get some taste, rent something else in the meantime, some older shows.
Too many see conspiracy where none exists. All CPS members should be well aware of how unstable and unreliable the mail can be, so don't expect those discs to go zippity-split from the warehouse to your house in 24 hours. We all know how long it can take for trade packages to arrive. Also know some movies/discs are only at some locations, so it may take extra days to send from a location across the other side of the USA.
That article is a bunch of hooey, and poorly done at that.
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