Can anyone please assist?
I recently purchased 'E.M. Total Video Converter, Pro Version 3.71'. Am I pleased? Yes. The price seemed reasonable and I have since converted numerous videos from flv or mkv into MP4. But I have had difficulty converting the odd file and I don't know why. For example, a series called 'Trapped' has 10 episodes I found as torrents. I was able to convert episodes 1- 4 and 9 & 10 but I cannot convert episodes 5 - 8. The source for each episode seems to me to be the same BUT I am not all that tech smart so please keep that in mind if you can offer advice. Below please find what I have for episodes 4 & 5 to show the difference:
TRAPPED  s01e04 Icelandic and English AAC EN SUB MPEG4x264 Webrip MPup 837.97 mb
TRAPPED  s01e05 Icelandic and English AAC EN SUB HEVCx265 Webrip MPup MKV 130 mb
All I can figure out is one is MP4 and one is MKV, but my conversion program claims to be able to convert MKV. Please, anyone, advise.
I thank you in advance for any assistance but please, try to keep any advice simple enough for a novice to understand. Thank you again