#1  
  06-17-2012, 09:07 PM
grillgoil43's Avatar
Verified Member
 
Arcade Wins: Penguin Bash Champion

Stats: 353 posts since Nov 2009
Status: Verified Member
Thanks: 9 times in 9 posts
I'm posting this for my daughter...this issue is totally out of my realm but I know we have several techies here that know what she's talking about and can probably help her out. This is the info she gave me...

Bought and installed a Wacom Intuos5 tablet
Used the disc that came with the tablet to install it
After it was installed opened Photoshop
Photoshop started to load but never made it past the loading window
Got a message saying "Adobe Photoshop CS3 has stopped working. Windows is collecting more information about the problem."
Exited out of that, waited a few minutes and tried again. Got the same message.
Restarted computer and tried again, same message.
Opened Gimp
Gimp started to load by never made it past the loading window
Got a message same as before "Gimp has stopped working. Windows is collecting more information about the problem."
Uninstalled the tablet and tried Photoshop again and got the same message
Went to Wacom's website and downloaded the driver for it
Reinstalled it and defragged the computer
Photoshop WORKED! It opened and I was able to use it for about a day
Stopped working again
Practically gutted laptop --no pictures, no music, no videos, hardly any documents, unneeded programs removed
Tried to defrag again but there's nothing that needs to be defragged.
Am able to use tablet on Microsoft Paint (but Paint doesn't offer hardly anything to do)
Downloaded a program called Paint.net
Paint.net will work but is basically a glorified version of Microsoft Paint --can do a bit more with it but pressure sensitivity on pen won't work.
Tried doing a system restore point, didn't help
Tried a couple other drawing/painting programs and all got the same message as Photoshop and Gimp
Went in through "Safe Mode" and all of the programs work and open and can be used
...pen tablet can't be used in "Safe Mode"
Exit "Safe Mode" and pen can be used but programs won't open.


Any ideas?
__________________
grillgoil43
Reply With Quote
  #2  
  06-18-2012, 05:24 PM
 
Verified Member
 

Stats: 52 posts since Nov 2009
Status: Verified Member
Thanks: 2 times in 2 posts
Two Thoughts. Are you running a updated OS? Do you have enough processor speed or memory to run the apps with other things running in the background?
Reply With Quote
The following users thank vidaddicted for this useful post: grillgoil43 (06-25-2012)
  #3  
  06-25-2012, 01:09 AM
grillgoil43's Avatar
Verified Member
 
Arcade Wins: Penguin Bash Champion

Stats: 353 posts since Nov 2009
Status: Verified Member
Thanks: 9 times in 9 posts
Sorry it took so long to respond! I've done several Windows updates (Windows 7...there is one update that refuses to download but we're working on that problem), however, I'm not sure where to find the information for the processor speed or memory.

Though, I do have to say, a few days ago I went and uninstalled the tablet and went back to Wacom's website to see if they'd posted an updated driver for download. They had so I went ahead and downloaded it, as well as downloaded the updated version of Gimp. Gimp actually opened and worked after installing the updated driver so I tried Photoshop and just like Gimp, it actually opened and worked. Of course, I made the mistake of closing it again and when I went to reopen it I got that same error message as before again. I waited awhile, a few hours or so, and tried again and it started right up...haven't had a problem with it since. So, not sure if it was just the old driver that was causing a fuss with things or what...but, it does seem to be working and behaving now.

Thank you, though! If it starts acting up again, I'll find the processor info/memory info and see if that has something to do with it.
__________________
grillgoil43
Reply With Quote
  #4  
  06-25-2012, 01:22 AM
grillgoil43's Avatar
Verified Member
 
Arcade Wins: Penguin Bash Champion

Stats: 353 posts since Nov 2009
Status: Verified Member
Thanks: 9 times in 9 posts
**just a little note about the previous post... To those who know me, that may have sounded a little too computer savvy to have been me. You're right...it was actually my daughter. I understood a little of what was said... **

Thanks to vidaddicted from Mom, too!
__________________
grillgoil43
Reply With Quote
  #5  
  06-25-2012, 02:39 AM
lordsmurf's Avatar
Site Staff – Forum Moderator
 
Arcade Wins: Asteroids Champion Minigolf Champion People on Fire Champion
Location: The Smurfs Village
Stats: 9,754 posts since May 2005
Status: Moderator
Thanks: 128 times in 113 posts
Quote:
Originally Posted by grillgoil43 View Post
not sure if it was just the old driver that was causing a fuss with things or what
This is very likely.

Drivers are usually NOT the problem with most devices. However, in the case of tablets -- Drawing tablets, that is! We have to be specific now, in the era of iPads, Nooks, Kindles, etc! -- drivers are a common snafu.

I remember having driver issues on Wacom tablets back with Windows 95, 98, 2000, ME and XP.

Always be careful about installing drivers. Never install a driver from anywhere other than the original manufacturer's site. Or a trustworthy archive site. Watch out for all those crappy fake "driver download" websites that install adware (and even malware!) on your computer. If you ever doubt the validity of a site, ask somebody. In fact, come here and post a question if needed. Several of us are very web-savvy.

Glad to hear it's been isolated and solved.
__________________
The LS Collection:. My Cartoon and TV Show List | My Want List | My Future Projects
Reply With Quote
The following users thank lordsmurf for this useful post: grillgoil43 (07-07-2012)
  #6  
  07-07-2012, 12:53 AM
grillgoil43's Avatar
Verified Member
 
Arcade Wins: Penguin Bash Champion

Stats: 353 posts since Nov 2009
Status: Verified Member
Thanks: 9 times in 9 posts
Vidaddicted and Lordsmurf --Thank you both for your help. Since I updated the driver, it has been working like a charm and I'm back to having fun for hours a day again.

Lordsmurf: I did in fact download the driver from Wacom's official website and try to stay away from other sites that claim to have drivers to download.

Thanks again!

~"The Daughter"
__________________
grillgoil43
Reply With Quote
Reply
Thread Tools
Similar Threads
Thread Thread Starter Forum Replies Last Post
Graphic tablet - What is a good one? manthing The Coffee Clutch: TV Talk and News 2 05-07-2011 01:55 AM

All times are GMT -6. The time now is 11:50 PM  —  vBulletin Copyright Jelsoft Enterprises Ltd

Contact Us   -   Top of Page   -   Site Home   -   Forum Home   -   Archive   -   Forum Policies